Refund policy

Returns & Refunds

We want you to be happy with your Honi Haus order. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can make it right.

For hygiene and safety reasons, opened, used, or tested cosmetics, skincare, and personal-care products cannot be returned.

Unopened and unused items may be eligible for return within 14 days of delivery. Items must be in their original condition and packaging. Please contact us before sending a return.

Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us with your order number and photos of the item and packaging. If approved, we will arrange a replacement or refund at no additional cost.

Refunds
Once an approved return is received and inspected, we will notify you. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Cancellations
Orders may only be canceled before they have been processed or shipped. Once an order has entered fulfillment, we cannot guarantee that it can be canceled.

Contact Us
For return or refund questions, please contact Honi Haus using the contact information provided on our website.